Privacy policy
Please read this Privacy Policy before using firofoods.com or submitting any personal information. Your privacy matters to us. This policy explains what information Apple Edibles (the company behind Firo) collects when you use our website, and how we use and protect it.
1. Information We Collect
When you visit our website or place an order, we may collect the following:
Personal details such as your name, email address, phone number, and delivery address. Payment information, which is processed securely through a third-party payment gateway — we do not store your card details on our servers. Browsing information such as your IP address, browser type, and pages visited, collected through cookies and similar technologies. If you sign up for our newsletter or create an account, we collect the details you provide at that time.
2. How We Use Your Information
We use the information we collect to process and fulfil your orders, send you order confirmations and delivery updates, respond to your queries and customer service requests, and improve our website and product offerings. With your consent, we may also send you information about new products, offers, and promotions. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or reaching out to us directly.
3. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect some functionality on the site.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders — such as payment gateways, logistics partners, and email service providers — strictly for those purposes and under confidentiality obligations.
We may also disclose personal information if required to do so by law, or if we believe such disclosure is necessary to comply with a legal process, protect our rights, or ensure the safety of our users.
In the event of a business transition such as a merger or acquisition, your personal information may be transferred as part of that process.
5. Data Storage and Security
We take reasonable precautions to protect your personal information from unauthorised access, misuse, or disclosure. Your data may be stored and processed in any country where Apple Edibles or its service providers operate. By using our website, you consent to this.
While we do our best to protect your information, no method of transmission over the internet is completely secure. We encourage you to keep your account credentials confidential.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
7. Children's Privacy
Our products are made for children, but our website is intended for use by parents and guardians. We do not knowingly collect personal information directly from children under the age of 18. If you believe a child has provided us with personal information without parental consent, please contact us and we will delete it promptly.
8. Your Rights
You have the right to access, correct, or request deletion of your personal information at any time. To make any such request, please reach out to us using the contact details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date, so we encourage you to check back periodically.
10. Contact Us
For any questions or concerns about this Privacy Policy, please reach us at:
Email: customercare@firofoods.com WhatsApp: +91 8291619289
Firo is a brand under Apple Edibles.